Yataş Group acts with an understanding of excellence aimed at responding to its customers’ needs and expectations in the best possible way. In the event of any negative experience related to the services provided, you may contact Yataş Group.

In order for you to enjoy our products and services to the fullest, all complaints are handled in detail, with the aim of providing a fair and optimal solution as quickly as possible.

Our customers may submit all complaints regarding our products or services through the following channels:

• By phone: You may reach our call center at +90 850 850 0 987 on weekdays between 09:00 and 18:00.
• By mail: Complaints may be sent by post to Yalı Mahallesi, Kadir Sokak No: 14/1, Kartal / Istanbul, Türkiye.

Yataş Group aims to contact you by the end of the next business day following the submission of your complaint and to resolve the issue within 7 days. If the resolution process exceeds the average timeframe, you will be informed with interim updates regarding the current status of your complaint.