Membership and Account
As Yataş Bedding, we aim to bring the in-store experience from our physical shops to our online shopping platform. In order to provide higher-quality service to our valued customers, we closely follow your interests, preferences, and tastes, and work to create a personalized website structure just for you. By subscribing to our website and e-newsletter, you can receive customized newsletters prepared based on your interests and shopping history. You will also have the opportunity to learn about campaigns, discounts, and announcements in advance.
You can enjoy advantages such as members-only discounts and campaigns, as well as fast access to personalized pages.
You can become a member of our website using your mobile phone number or email address. During your first login, you will be asked to verify your information. Once these steps are completed, your membership will be finalized.
If you forget or do not know your password, you can click the “Forgot My Password” button on the My Account access page. By verifying the mobile phone number or email address associated with your account, you can regain access to your account.
You can submit your membership cancellation request by calling our Contact Center at 0850 850 0 987 on weekdays between 09:00 and 17:00.
You can place your order by clicking the “Continue as Guest” button. When shopping without becoming a member, it is important to enter your first name, last name, mobile or home/work phone number, and address information accurately and completely to ensure that your products and invoice are delivered to you.
You can stay informed about campaigns, discounts, and special offers by entering your email address in the “Stay Informed” section, which you can find on many pages of our website.
To unsubscribe from our email list, you can update your communication preferences under the Communication Preferences section in the My Account > Personal Information area.
After selecting your preferred size, color, and quantity on the product detail page for the item you like, you can add it to your shopping cart by clicking the “Add to Cart” button. After this step, you may continue shopping and add more items to your cart, or proceed to checkout to complete your order.
Our top priority is to ensure that the products you order are exactly as you want them and that you are fully satisfied. For this reason, we kindly ask you to pay attention to the following important details when placing your orders: Please carefully check the color, size, and quantity information of the product you wish to order. Production and delivery times may vary for some products. In case of any errors in the order details, delivery times may be extended. To avoid any inconvenience, we recommend double-checking this information before completing your order. Delivery times vary depending on the product. You can view the delivery time of the product you wish to purchase on the product detail page under the “Delivery & Return Conditions” section. Your product will be delivered within the average time specified there. Please pay special attention to the product dimensions. You can find size information on the product detail page for all items. If you encounter a product without size information, you may contact our Customer Service Center at 0850 850 0 987 on weekdays between 09:00 and 18:00. Please make sure that you enter your address information correctly. Incorrect or incomplete addresses may cause delays in delivery. To ensure we can contact you regarding your order, please make sure that your contact details are up to date and complete. For any questions regarding your products, orders, or our operations, you may contact our Customer Service Center at 0850 850 0 987 on weekdays between 09:00 and 18:00.
You can place your orders securely using 3D Secure by choosing Credit/Debit Card or one of the Digital Payment methods we are partnered with. Installment options are available only for cards issued by contracted banks. You can view the current installment rates under the Payment Options section on the product detail page.
No changes can be made to the products included in your order. If your order is eligible for cancellation, you may cancel it and place a new order. For orders that are not eligible for cancellation, you can submit a return request within 14 days from the date your order is delivered to your address, via the My Account – “My Orders” section.
Products purchased from our online store cannot be exchanged at our physical stores. If you wish, you may submit a return request within 14 days from the date your order is delivered to your address via the “My Orders” section under My Account.
If you believe that the order amount has been charged to your credit card but your order has not been created, you may report this by calling our Customer Service Center at 0850 850 0 987 on weekdays between 09:00 and 17:00.
If you encounter such a situation, you may report it by calling our Customer Service Center at 0850 850 0 987 on weekdays between 09:00 and 17:00.
The e-invoice for your order is automatically sent to the email address you used when registering on our website. If you wish, you may choose a different billing address. To do so, simply enter an address different from the delivery address in the “Billing Address” field under the address section.
You can track the status of your order by logging into My Account and selecting the “My Orders” section.
When your order is shipped, notification messages including the tracking number will be sent to your registered email address and mobile phone. If you wish, you can track the latest status of your order using the tracking number provided in the message on the contracted courier company’s website, or by clicking the “Shipment Tracking” link for the relevant order under My Account – “My Orders.”
Orders placed on our website are delivered to your address quickly and securely through our partner courier companies. The dispatch time may vary depending on the product category. Average delivery times are stated on the product detail page. During special occasions and public holidays, we make every effort to ship your orders on the first business day. However, delivery times may change due to possible disruptions caused by weather or road conditions, even after the order has been shipped. After your order has been shipped, you can track its status via the shipment tracking link in the “My Orders” section under My Account. Delivery of products that require transportation and installation may take longer due to production processes. You can review the delivery times specified on the product detail page for such products. Transportation and installation services for these items will be carried out by our nearest designated stores or our partner professional installation companies. Prior to delivery, our store representatives will contact you using your contact details to schedule an appointment for delivery and installation.
Orders for textile, decoration, accessory, and certain mattress products are delivered via our contracted courier companies. Deliveries of products that require transportation and installation, such as mattresses, bed bases, and headboards, are carried out by our nearest designated stores or our partner professional installation companies. Prior to delivery, our store representatives will contact you using your contact details to schedule an appointment for delivery and installation. In some cities, we work with partner professional installation companies designated by Yataş Group. Representatives of these companies have the same qualifications and expertise as Yataş personnel.
The shipping fee is 99.90 TL for all provinces and districts across Türkiye. Shipping is free for orders of 1,000 TL and above. Yataş Group reserves the right to make changes to the campaign.
Since the production or stock status of the products to be shipped may vary, it is not possible to send separate orders in a single shipment.
Your order may include items that are shipped by courier as well as products that require delivery and/or installation. Due to different stock availability, shipping methods, and production processes, these items will be shipped separately. Unfortunately, we are unable to ship courier-delivered items together with products that require transportation and installation.
You can specify a different delivery address for each product while placing your order.
Unfortunately, it is not possible to change the delivery address after your order has been placed. If your order is eligible for cancellation, you may cancel it and place a new order. For orders that are not eligible for cancellation, you may submit a return request within 14 days from the date your order is delivered to your address via the “My Orders” section under My Account. For any questions regarding products, orders, or our operations, you can contact our Customer Service Center at 0850 850 0 987 on weekdays between 09:00 and 18:00.
Your shipment tracking number will be generated once your order is handed over to the courier and will be sent to you via email and SMS. If you wish, you can track the status of your order through the tracking link in the “My Orders” section or by using your tracking number on the contracted courier company’s website.
Deliveries of products that require transportation and installation, such as mattresses, bed bases, and headboards, are carried out by our nearest designated stores or our partner professional installation companies. Prior to delivery, our authorized representatives will contact you using your contact details to provide information regarding delivery and installation.
At the moment, we only offer shipping within Türkiye.
If the courier attempts delivery at your address and cannot find you or a first-degree relative* present, a delivery notice is left and your order is taken to the courier branch. Orders that cannot be delivered due to the recipient not being available are typically held at the branch for an average of 3 days. You can check the latest status of your order and view branch details using your shipment tracking number. You may also visit the branch to collect your product in person.
Before accepting delivery, it is important to carefully check the package for any damage. If you notice any damage to the package or the product, please ask the courier to prepare a “Damage Assessment Report” and do not accept the delivery. We also kindly request that you contact our Customer Service Center at 0850 850 0 987 on weekdays between 09:00 and 17:00.
Our store representatives will contact you prior to delivery to provide information. If you will not be available at the address on the scheduled appointment date, we kindly ask you to inform our Customer Service Center by calling 0850 850 0 987. Our store representatives will then contact you again to schedule a new appointment for a suitable date.
In case any products are damaged during delivery or installation, our installation team will initiate our SSH (After-Sales Services) procedures. Before signing the warranty documents, we kindly ask you to inspect the products and confirm that they have been delivered completely and without any issues.
For orders that meet the cancellation conditions, you may submit a cancellation request via the “My Orders” section under My Account. Your request will be reviewed, and you will be notified by email as soon as possible.
If you submit a cancellation request for an order that meets the cancellation conditions and your request is approved, the order amount will be refunded to you via the same payment method used for the purchase within a maximum of 14 days.
For orders that meet the return conditions, you may submit your return request within 14 days from the date your products are delivered to your address via the “My Orders” section under My Account. For return requests related to products that require transportation and installation, such as mattresses, bed bases, and headboards, we kindly ask you to contact our Customer Service Center at 0850 850 0 987 on weekdays between 09:00 and 18:00.
You may return the products you wish to send back using our contracted courier company with recipient (collect) payment. For return shipments made with other courier companies, the shipping fee will be borne by you.
Returns cannot be processed at our physical stores. For orders eligible for return, you can submit a return request via the “My Orders” section under My Account.
We recommend that you carefully read the usage instructions indicated on the products you purchase. Any damage such as tearing, fading, breaking, or wear and tear caused by improper use or incorrect cleaning methods will be excluded from the warranty coverage. However, if an issue occurs with the product despite it being used in accordance with the usage instructions, you may report this by contacting our Customer Service Center at 0850 850 0 987 on weekdays between 09:00 and 18:00.
In return cases that are not caused by Enza Home, the campaign conditions will no longer be met; therefore, the discount amount will be deducted from the product price and the refund will be processed accordingly. In campaigns that include a gift product, if the main product is returned, the gift product must also be returned. If the gift product is not sent back, the refund will be issued after deducting the value of the gift product from the product price.
You can place your orders securely using 3D Secure by choosing Credit/Debit Card or one of our contracted Digital Payment options. Installment payments are available only for cards issued by contracted banks. You can find the current installment rates under the Payment Options section on the product detail page.
We’re sorry, but currently we do not offer a cash on delivery payment option.
You can view the current installment rates under the Payment Options section on the product detail page.
You can use a discount/coupon code for your order by entering it in the “Discount Code” field on the Cart page, located below the “Complete Purchase” button, and clicking the confirm button. Only one discount code can be used per order.