CLOSE
CATEGORIES

Membership

About Yataş Bedding

Yataş Bedding is the sales point of "Sleeping Health" and "Bedroom Decoration World" of Yataş in which beds, box springs, pillows, quilts, colorful home textiles, a certain number of beds, seating and bedroom decoration combination with complementary products are sold.


Yataş Bedding, which has the widest target mass in Turkey with its product range and pricing strategy, has wide price and variety range. Yataş, which is the leader of firsts in Turkey as a generic brand, is the first brand which comes to the minds of consumers in all researches on beds and sub products of beds.

Why should I be a member?

As Yataş Bedding, we aim to carry our online shopping site to success just like our showrooms. We are focus more on your area interests, preferences and tastes in order to provide better service to our valued customers and work to create a special site structure.


By subscribing to our website and e-bulletin, you can access our e-bulletins prepared by taking your interests and purchases into consideration. You can also be notified of special offers, discounts and announcements in advance.

What are the advantages of membership?

Apart from special discounts and special offers for members; you can have benefits such as customized pages, quick access to SmartMatch results.

How can I be a member?

Simply go to the "Become a Register/Log in" section on our website (top right corner) and fill out the membership form to become a member. It is free of charge, and you can instantly start shopping on a totally secure platform.

I forgot/don’t know my password, how do I log into the site?

In case you forgot your password or did not know it, simply click on the Forgot Password?button on the login screen and enter your e-mail address you signed up with in the box on the screen. You can create a new password from the corresponding email sent to your email account registered by the system.

How can I cancel my membership?

You can cancel your membership to yatasbedding.com at any time by sending an e-mail regarding the cancellation of your membership to musterihizmetleri@yatas.com.tr.

Can I shop without signing up?

You can create your order by clicking  Continue Without Signing Upbutton just like you can shop online by logging in as a member or by logging in with Facebook. It is important that you enter your Name, Surname, Mobile or Home/Business Phone and Address information correctly and completely in order for your products and invoice to reach you when you shop without signing up.

How can I be notified of special offers?

You can be notified of campaigns, discounts and special offers by entering your e-mail address in the Subscribe to the Bulletinfield you can find on many pages on our website. If youve already been a member, well send you special offers and campaign information to your email address. You can send an email to musterihizmetleri@yatas.com.tr or call our Call Center at 444 0 987 to unsubscribe from our emailing list.

How do I unsubscribe from the mailing list?

You can send an email to musterihizmetleri@yatas.com.tr or call our Call Center at 444 0 987 to unsubscribe from our emailing list.

Products

Yataş Warranty

Yataş Bedding is a brand that has one of the largest target audience with its product varieties and pricing strategy; and has a wide price and variety range. Yataş is the leader of firsts and a generic brand in Turkey; and it is the first brand that comes to the minds of consumers whichever research is conducted about beds and their bi products.


We are providing our service for 43 years with our mission being Adopt a philosophy of excellence that shall respond to the demands and expectations of our customers in the best way possible in order to provide comfortable, high quality, reliable products and services that make a difference; and increase the reputation and value of our brand. Yataş Warranty is one of our most important values ​​in this mission.


 

What is the warranty period?

Yataş Bedding products have 10 years for the spring frame and 2 + 2 years of Yataş Guarantee for conditions arising from manufacturing.


We recommend that you read the operating instructions on the products you purchase carefully. Any defects that may occur due to misuse or unproper cleaning, such as tearing, fading, breaking and tear will be excluded from the warranty.

Can I get every product that I see in showrooms from your site?

You can buy the products you see in the showrooms.

Is VAT included in the prices?

Prices for all products sold on our site include VAT.

Are the products in stock?

Our textile and decoration products are in stock in Kayseri Warehouse.


Mattresses*, storage beds, headboards you order will go to production process and be manufactured special for you as they vary in options, such as size and colour.


* Some of our mattress models and sizes which are particularly popular among our customers are in stock in order to reduce our shipping time. You can see these products by looking at the delivery times from the product details.

How long is the production time?

Some of our products can be customized in size, colour and fabric. Production may be required for these products; and the average production times re specified within the product details. We are working on minimizing our production times by expanding our plants so that you can experience Yataş Quality by using your purchased product as soon as possible.

Are special sizes being produced?

Just send the code of the product you want to customize outside of standard measurements we specified at our website and your custom dimensions and your contact information to the e-mail address of musterihizmetleri@yatas.com.tr. Our team of subjects will contact you about productivity, price etc.

How should I use your products? How should I do maintenance and cleaning?

You can find suggestions for the use of the product In the product details; and general care and cleaning suggestions are to be found on our blog pages.

Order

Can I get every product that I see in the showroom from your site?

You can purchase the products you have seen in Yataş Bedding showrooms on our website.

How can I find the product which I have seen in the showroom?

You can easily find the products you have seen at our Yataş Bedding showrooms. In the search box on the website you can make a quick search by entering the product group (mattress, pillow, duvet covers, etc.) and the product name (blue star, amazon, marinel, etc.). You can also find the product you look for by selecting category titles or using filters. The search field has been customized so you can access category and filter structured products on our site faster.

How can I place an order?

After selecting your desired products size, colour and quantity from the product detail page, you can add it to your shopping cart by clicking on the Add to Cartbutton. After this step, you can continue shopping and add more products to your basket or you can complete your order by going to the payment phase.

Can I give an order via phone?

You may place the order Services by calling the Yataş Customer Sevice from 444 0 987 with Cash on Delivery* method. If you wish, you can complete your order over the phone by transferring your virtual shopping cart that you created at any stage of your shopping to the screen of our Customer Service representative. For more information, see the Order-by-Call guide.


You can use the Order-by-Call service during workdays from 9 AM until 6 PM.


* Cash on delivery service is subject to TRY 6 additional fee.

What are the points of consideration when placing an order?

Your satisfaction and that the products you have ordered are exactly the way you want them are our top priorities.  Therefore, we kindly ask you to pay attention to some important details when creating your orders:


- Please pay particular attention to the colour, size and quantity information of the product you are ordering. The production and delivery times of some products may vary; incorrect information selection may lead to re-production and a repeating process. We recommend that you check this information to avoid being the aggrieved party.


- Delivery times may vary depending on the product. For this reason, we share the delivery time of the product you want to purchase on the product detail page under Delivery & Returns. Your product will be delivered within the average time specified in this section.


- In special production conditions such as custom size and colour change, the returning conditions may vary. We recommend that you read the Return / Cancellation terms before creating your order.


- Pay particular attention to the dimensions of the product. We specify the information of product dimensions on the product detail page for all products. This information will help you to check whether the product is suitable for your room or for the other products you will use, or whether the product will fit through your building or apartment door. We do not want you to be put in a difficult situation as a result of these kind of negative situations, particularly when you cannot return the product if you have done any customization on it. If you have encountered a product containing no measurement information, you can get detailed information by calling our Call Center or by sending an email at musterihizmetleri@yatas.com.tr.


- Be sure that you entered your address information correctly. Product deliveries may be delayed due to incorrectly or imperfectly entered address. You can change your address prior to ordering; if you have created your order, you can request a change by calling our Call Center.


- Discount coupons cannot be used for additional service products such as products in special offers, shipping and installation.


- Please make sure that your contact information is up-to-date and complete so that we can contact you regarding your order.


- You can call our Call Center on 444 0 987 (weekdays 9 AM - 6 PM),  write on our Online Support platform or send an email to musterihizmetleri@yatas.com.tr on any subject you want to learn about our products, order or operation.

How can I pay for my order?

You can complete your order with three different payment options. Available options are paying online with 3D secured credit card with instalments* or single withdrawal, paying with credit card with Cash-on-Delivery** option or paying in cash or Money Transfer**.


* Instalment payment method is only available with credit cards from contractual banks. You can find the current instalment rates from the Payment Options in the Product Detail section.


** Cash on delivery is only applicable for orders of max. TRY 200,00.

Can I change the products in my order?

If you want to change the product after having created your order, you can call our Call Center at 444 0 987 (weekdays 9 AM - 6 PM), the day or the next day you created your order, you can send your request from the Online Support Platform or via musterihizmetleri@yatas.com.tr  email address.


If you wish to replace your products with other products after they have been shipped or have been delivered you must return them within the conditions of return. If you wish, you can buy a new product instead of the product you have returned.


A refund will be made within 3 to 5 workdays according to payment method within the conditions of return.

What do you do if the product I ordered is not available in stock?

We have some textile, decoration and some mattress models in stock. When a physical problem or a technical problem regarding stock conditions occurs, our Call Center executives will contact and provide you with information on the subject as soon as possible and will try to resolve the situation in accordance with your wishes. You can cancel your order and request a refund or purchase a new product, if desired.

When will my order be delivered?

Orders placed from our website will be sent to your address in the fastest and safest way via shipping companies which are our solution partners.  As Yataş, we are trying to deliver your orders as soon as possible.


Your orders will be shipped within 5 business days on average. On special days and holidays, orders are to be shipped on the first business day. In addition, the delivery time may vary due to weather and road conditions even after shipment. After the shipment, you can check the status of your order from the My Orderstab in the My Accountsection.

Can I change the colour of the upholstered product I ordered?

We can not change the colour of the upholstered products such as bases, headboards and ottomans. If you wish, you can cancel your order within the right of withdrawal. Once you accept the delivery and use the products they can not be returned.

How do I know if my order has been shipped?

When your order has been shipped, you will receive information from your registered e-mail address and mobile phone, and a tracking number will be specified.


If you wish, you can learn about the current status of your order via the tracking number you receive in the message from the contracted shipping cargo or from the Shipping Trackinglink in your order by clicking the My Orderslink from the My Accounttab.

How do I know if my order is being transported?

Shipping and installation of products such as mattresses, bases and headboards that require transport and installation, are being carried out by Yataş. You will becalled and an appointment will be set before the delivery of these products. Your products will be delivered to your address on the specified appointment date.

What do I do if I want to cancel the products on my order?

You can notify us of your cancellation request by calling our Call Center at 444 0 987 (9 AM -6 PM on weekdays), by writing to our Online Support Platform or by sending an e-mail to mısterihizmetleri@yatas.com.tr.

When I return one of the products on my orders, I venture outside the campaign conditions, what can I do?

In the case of a return where Yataş is not responsible in any way for, the discount amount will be refunded after deducting it from the product price since the campaign conditions could not be met.


In the case of product special offers with gifts, the gift product must be returned along with the main product. If the gift product is not returned, the product price will be refunded after a deduction in the amount of gift products price is applied.

How can I use the discount/coupon code?

You can use the discount/coupon code in your order by entering the Cheque/Promotion Codefield on the right side of the screen on the Shopping Cart Page and then clicking the Applybutton.


 1 Cheque/Promotion code is available for each order.


If there are additional services such as shipping and installation in the cart, coupons cannot be used in these service products. When you try to use a coupon for these service products in the cart, you will receive a warning message.

I get an error when using my discount code, what should I do?

When using the coupon code, you may receive an error if the relevant conditions have not been met. Those conditions are:


- If the cart is below the specified lower limit on the lower limit coupons,


- If there are additional service products, such as Installation, Shipping in the cart,


- If the coupon has expired,


- If a product has been purchased that is outside the category specified in the coupon


. Please check the terms of the coupon in these cases.


If you encounter a different error apart from mentioned above call our Call Center at 444 0 987 (9 AM to 6 PM) or write to our Online Support Platform or send an email to customer@yatas.com.tr with a screenshot of the subject error attached to it and also specify the coupon code in that email.

How can I change the billing and delivery address?

If your order has not been shipped yet you can call our Call Center at 444 0 987 (9 AM to 6 PM) or write to our Online Support Platform and submit your request.


The shipping address can only be changed if the product has not been delivered yet. Billing name and address can not be changed as the system creates it as e-billing.

I want to cancel an order; what should I do?

You can notify us of your cancellation request by calling our Call Center at 444 0 987 (9 AM to 6 PM on weekdays), by writing to our Online Support Platform or by sending an e-mail to musterihizmetleri@yatas.com.tr. A refund will be made within 3 to 5 workdays when you request a cancellation in accordance with the cancellation terms and after we get the products back.

I cancelled my order, when would I get my refund?

A refund will be made within 3 to 5 workdays when you request a cancellation in accordance with the cancellation terms and after we get the products back.

What’s the e-Archive?

e-Archive Application is the general name of the system which provides time and cost savings, which enables the taxpayers to send and receive secure invoices between the seller and the buyer in accordance with the single format and standard determined by the Ministry of Finance.


e-Invoice has the same legal qualifications as paper invoice and is not a new type of document. The invoices of your purchases will be sent to your registered e-mail address and will be stored digitally in the e-Archive.

How can I access my e-Billing?

The e-billing of your order is sent automatically to the email address you registered in the site.   In addition, a printout of the  e-invoice will be delivered to you along with your order.


You can access the e-invoice of your order at any time by selecting the subject order under My Account - My Orders.

How will I get the billing?

Your invoice is shipped with your order in the transparent shipping envelope pasted out of the package containing your shipment. In addition, it will be sent to the e-mail address you registered per e-mail.


You can select a different address for your billings, if desired. All you have to do is to enter an address other than the delivery address in the Invoice Addressfield from the address field. Your invoice will be sent as an email to your registered email address.

I didn’t get the billing with the shipping. What should I do?

Your invoice will be delivered along with your order unless you specify otherwise (the billing address being different than the delivery address). If you cannot find your invoice in the shipping package where your order is received, you can call 444 0 987 (weekdays 9 AM - 6 PM) to send invoices to our address by e-mail to Online Support Platform on our site or to musterihizmetleri@yatas.com.tr.


Please note that a copy of your invoice is also sent to the e-mail address you used for the order.

Am I going to pay the shipping fee in return transactions?

You can send the products you want to return with the MNG cargo company that we have contracted with the buyer (against) payment for FREE. You will be charged for the return shipping with different cargo companies. Simply send your Yataş E-Commerce Client code 330064344 to MNG Cargo authorities.

Can I replace the products I have purchased on your website with products from your showroom?

Products can not be replaced in the showrooms. If you wish, you can send the products you want to replace with the contracted MNG cargo company to the buyer (against) and send them to us at no cost and can request a refund. Simply send your Yataş E-Commerce Client code 330064344 to MNG Cargo authorities.

Can I return the products I have purchased on your website to your showroom?

Products can not be returned in the showrooms. If you wish, you can send the products you want to return with the contracted MNG cargo terminal to the buyer (against) at no cost and can request a refund. Simply send your Yataş E-Commerce Client code 330064344 to MNG Cargo authorities.

Can you send my separate orders with one shipment?

It is not possible to send separate orders with a single cargo since there may be differences in production or stock status of the products to be sent.

Can you send the products in my orders to different addresses?

Your products will be sent to the delivery address you have selected on the order. It is not possible to send the products to individual addresses. You can change your delivery address and send your order to a different address.

What’s my Shipping Tracking Number?

Your shipping tracking number will be generated when your order has been shipped. It will be sent to you with email and SMS. If you wish, you can inquire the status of your order from the tracking link under My Accountor MNG Cargovia our contracted cargo company MNG cargo.

I made the payment but my order have not been created. What should I do?

If you believe that your order has been charged, but you do not have an order, you can call our Call Center at 444 0 987 (09:00 - 18:00 on weekdays), write on the Live Support Platform or send an e-mail to musterihizmetleri@yatas.com.tr. Our accounts will be reviewed and feedback on this subject will be given to you as soon as possible. Please note that if you send a screenshot or a receipt along with your request, the research process will result faster.

I get an error when placing orders, what should I do?

If you encounter such a situation, you can send a screenshot of the page you are receiving an error to, along with your contact details, your email address: musterihizmetleri@yatas.com.tr. Research will be made on the subject and you will be informed as soon as possible.

The shipping company makes a sparse delivery to the region; what can I do?

If you live in an area where the shipping company makes sparse deliveries, the shipping company may be delivering on certain days of the week. You can reach the days of delivery to the province and district where you are located.

Can I get my order from the shipping office myself?

We do not recommend that you choose the shipping address as your shipping address to ensure the safety and quality of your orders.

Why should I enter my TR Identity Number to complete my order?

We are subject to e-Archive application as a company. In accordance with the Tax Procedural Law No: 433, it is mandatory to have a Turkish ID Number on the invoice.

Shipping and Delivery

How can i track the status of my order?

The shipping tracking number of your order will notify you via email and text message. If you wish, you can inquire the status of your order from the tracking link under My Accountor MNG Cargovia our contracted cargo company MNG Cargo.

When will my order be delivered?

Product orders, such as textile, accesories and some mattresses, placed from our website will be sent to your address in the fastest and safest way via shipping companies which are our solution partners.

As Yataş, we are trying to deliver your orders as soon as possible. Your orders will be shipped within 3 business days on average. On special days and holidays, orders are to be shipped on the first business day. In addition, the delivery time may vary due to weather and road conditions even after shipment. After the shipment, you can check the status of your order from the
My Orderstab in the My Accountsection. For more detailed information about the delivery time of the products that are delivered by cargo, please refer to the Delivery Area Tablein the link.


Delivery of products such as mattresses, bases and headboards that require transport and installation may take longer due to their production process. You can review the delivery times stated in the product details for these products and you can get support from our Call Center at 444 0 987.

Which shipping company will deliver my order?

Textile, accessories and some bedding product orders that you will give from our site will be sent to your address in the fastest and safest way through the solution partner shipping companies.

Which logistics company will deliver my order?

We will determine the deliveries of products that require transportation and installation such as mattress, base and headboard. Before the delivery, our showroom authorities will contact you via your contact details and receive an appointment date for delivery and installation.


In some provinces, our business partner, which is determined by Yataş, is working with professional installation companies. The authorities have the same competence with Yataş personnel.

How much is the shipment fee?

Free shipping is  6.95 TL with all provinces and districts of Turkey. Orders of 200 TL or more are not charged with a shipping fee.


Yataş Group has the right to make changes to the campaign.


 

How much is the transport fee?

Shipping costs may vary depending on the product and order amount you purchased with your province and district. In order to calculate the shipping cost, you can select the delivery address by adding the products you want to buy to your cart and you can view the Delivery / Setup Fees Tableat ZZZ. In this way, you can reach the most current and accurate fee information.


Periodically, products with the Free Deliverylogo or Free Delivery / Installationcampaigns can take place. You can have delivery and installation at no additional cost by following these products and campaigns.

Can you send my separate orders with one shipment?

It is not possible to send separate orders with a single cargo since there may be differences in production or stock status of the products to be sent.

I want my products delivered all together. Is it possible?

Your order may include goods shipped with goods and products that require delivery / installation. These products will be shipped separately due to separate stock status and delivery methods and production. We regret to note that we cannot ship goods that require shipping and shipping / installation.

I will give bulk order, can you deliver the products to different addresses?

Only one delivery address can be specified in an order. As an orders cargo or shipping / installation fee will be calculated on the site, we request that you create separate orders for the products or products you wish to send to different addresses.

I have miswritten my delivery address, what should I do?

If your order has not been shipped yet you can call our Call Center at 444 0 987 (9 AM to 6 PM) or write to our Online Support Platform and submit your request for a revision of the address The shipping address can only be changed if the product has not been delivered yet.


Transportation and installation fees may vary depending on the provinces and districts where the delivery is made by Yataş, such as mattress, base and headboard. If the delivery address is made in a different province or county, there may be cases such as order transfer and additional shipping costs. In these case, we kindly ask you to call our Call Center at 444 0 987 (9 AM to 6 PM) or write to our Online Support Platform. Our authorized personnel will provide you with detailed information about the subject, if necessary, your order will be cancelled and a new order will be requested with the new delivery address.

Can I direct my order to a different address after it has been submitted?

If your order has not been shipped yet you can call our Call Center at 444 0 987 (9 AM to 6 PM) or write to our Online Support Platform and submit your request for a revision of the address The shipping address can only be changed if the product has not been delivered yet.


Transportation and installation fees may vary depending on the provinces and districts where the delivery is made by Yataş, such as mattress, base and headboard. If the delivery address is made in a different province or county, there may be cases such as order transfer and additional shipping costs. In these case, we kindly ask you to call our Call Center at 444 0 987 (9 AM to 6 PM) or write to our Online Support Platform. Our authorized personnel will provide you with detailed information about the subject, if necessary, your order will be cancelled and a new order will be requested with the new delivery address.

What’s my shipping tracking number?

Your shipping tracking number will be generated when your order has been shipped. It will be sent to you with email and SMS. If you wish, you can inquire the status of your order from the tracking link under My Accountor MNG Cargovia our contracted cargo company MNG Cargo.

What is “Appointment Delivery”?

The Appointment Delivery System means that only deliveries of products that require transportation and installation, such as mattresses, bases, and headboards, will be made by our closest showrooms or business partner professional installation companies. Before the delivery, our showroom authorities will contact you via your contact details and receive an appointment date for delivery and installation.

Can someone other than me receive my order?

To ensure the safety of your order, delivery may not be appropriate, except for persons with whom you specify delivery. If you wish, you can add the person or contacts that you want delivery to the order note field. In this case, you will be responsible for any problems that may occur.


If you have a first degree relative at the address at the time of delivery, the delivery of the picture ID check and delivery slip can be made.


Appointments We recommend that you make sure that you deliver at delivery and during delivery. In cases where you are not present at the address, you will be responsible during and after the installation.

Can I get my order from the shipping office myself?

We do not recommend that you choose the shipping address as your shipping address to ensure the safety and quality of your orders.

Do you deliver abroad?

For now we can only make shipments to Turkey.

I wasn’t home when the shipment arrived. What should I do?

The cargo company will not be able to give you information about the delivery before the delivery. If the cargo agent does not find you or your first degree relative * at the address when he comes to your address for delivery, he leaves a call note and brings your order to the branch. Orders cannot be delivered at the address and orders cannot be delivered. You can review the latest status of your order from your cargo tracking number and access the branch information. You can pick up your product by visiting the branch.


* In the case of the delivery of the order to the buyer, only the first degree relative will be able to deliver the picture with the identification and delivery of the delivery slip.

I wasn’t home when you came for delivery and installation. What should I do?

Products that require transportation and installation are brought to your address by appointment. Our showroom officials will contact you before delivery and inform you. If you are not at the address of your appointment date, please call our Call Center on 444 0 987. Our showroom officials will reach you again and make an appointment for the appropriate day.


If you cannot find it when it comes to delivery and installation, our delivery authorities will request information from you for re-visit.

What should I pay attention to when shipping my cargo?

The cargo company will not call you before delivery. We encourage you to follow the latest status of your order by entering your order with your shipping tracking number or under the My Account heading on our site.


- Orders are distributed one time. If your address cannot be reached, your shipment will be kept in the nearest shipping office for 3 days so that you can get your delivery. In such a case, you may receive your package directly from the shipping office. If you cannot receive the package, please contact our Call Center on 444 0 987 to inform us.


- You do not pay any shipping costs other than the shipping fee you paid when placing an order. If the cargo or courier company charges a fee, you can contact our Call Center on 444 0 987 to get support.


- Always check the product package for damage before receiving your product. If there is any damage to the product package or the product, attach the Tes Damage Determination Report to the cargo agent and do not take the product. In this case, contact our Call Center on 444 0 987.

What should I pay attention to during delivery and installation?

Our installation team will launch our SSH (After Sales Services) processes for products damaged during delivery or installation. Before signing the warranty documents, we kindly ask you to review the products and confirm that you have received the complete delivery.

Despite the payment of shipping costs, the shipping company demands a fee. What should I do?

Any cargo other than the shipping fee you pay when placing an order can not charge you. If the cargo or courier company charges a fee, you can contact our Call Center at 444 0 987 at no charge.

Will I be making any payment following the delivery?

There will be no charges for delivery and installation after the order. If the delivery and installation team makes any additional charges, you can get support by calling our Call Center at 444 0 987 without making any payment. Only for orders placed as Cash on Delivery, the product price will be requested by MNG Cargo authorities.

Free of charge delivery and installation

You can have delivery and installation at no additional cost by following the products with the Free Deliverylogo or Free Delivery / Installationcampaigns. The announcements about the campaigns will be published in the  product details.

Who makes the delivery and installation?

The delivery and installation is done by the delivery and installation teams of our showroom nearest you. In some provinces, it can be the professional installation companies determined by Yataş for delivery and installation. You do not need to pay any fees to these company executives.

Can you make shipments across Turkey?

Shipping with delivery provided textiles, accessories, and decorations can be made deliveries all over Turkey in some bedding products. Delivery times can be changed according to provinces and districts.


In the case of special products that require delivery and installation such as mattress, base, and headboard, you can see if delivery is made to the provinces and districts in the Product Details section.

Shipping Company Does Not Come To Get My Product, What Should I Do?

In the case of return, you must send the product back with MNG Cargo. We ask you to call the cargo because it will be more appropriate for you to forward your cargo to the cargo. MNG Kargo contact line: 444 06 06. Your request for return shipping is processed by cargoes on average between 1-3 business days. If you still havent received your cargo during this time, please contact us by calling our Call Center at 444 0 987 (09:00 to 18:00 on weekdays) or by e-mail to musterihizmetleri@yatas.com.tr by e-mail. .

Return

Yataş Warranty

We are providing our service for 42 years with our mission being Adopt a philosophy of excellence that shall respond to the demands and expectations of our customers in the best way possible in order to provide comfortable, high quality, reliable products and services that make a difference; and increase the reputation and value of our brand. Yataş Warranty is one of our most important values ​​in this mission.


All products with Yataş Guarantee are under the guarantee of Yataş for 2 years. We provide full control during the whole production process. Thus; offers convenient, stylish, comfortable, quality and reliable products; We produce specially designed and high-tech products. Behind this guarantee, there is the Yataş Family, which works for high quality materials, advanced technology, careful workmanship and perfect design.

I want to cancel an order; what should I do?

You can notify us of your cancellation request by calling our Call Center at 444 0 987 (9 AM -6 PM on weekdays), by writing to our Online Support Platform or by sending an e-mail to musterihizmetleri@yatas.com.tr. Your order will be refunded within 3 - 5 business days from the moment you request the cancellation.

I cancelled my order, when would I get my refund?

After you have made a cancellation request for your order, you will be refunded within 3 - 5 business days as a result of the products arrival and control.

Am I going to pay the shipping fee in return transactions?

You can send the products you want to return with the MNG cargo company that we have contracted with the buyer (against) payment for FREE. You will be charged for the return shipping via different cargo companies.

Can I replace the products I have purchased on your website with products from your showroom?

Products can not be replaced in the showrooms. If you wish, you can send the products you want to exchange with the contracted MNG cargo terminal and send them to us at no charge and you can request a refund.

Can I return the products I have purchased on your website to your showroom?

Products can not be returned in the showrooms. If you wish, you can send the products you want to return with the contracted MNG cargo terminal to the buyer (against) at no charge and you can request a refund.

I want to change the products I have purchased. What should I do?

The products you buy from our site cannot be exchanged. You can return your item within the refund conditions that came with your order.

Can I replace the products in your showrooms?

Exchange or return transactions of the products you purchase can not be done in our showrooms. If you wish, you can send the products you want to return with the contracted MNG cargo company to the buyer (against) at no cost and can request a refund.

What should I do if I want to change my delivery or installation?

Products such as mattresses, bases and headboards delivered or installed by Yataş or our partner professional installation teams cannot be exchanged. In case of request for return, the products will be fulfilled by our authorized After Sales Service teams (Expert). Following the approval of the return process, the products will be taken from your address and the return process will be started.


The amount of the returned products will be realized within 3-5 working days of the return confirmation.


If the product is used, the refund will not be approved due to the hygiene requirement specified in the Distance Sales Contract.

What should I do if my product is damaged or missing from the cargo package?

Always check the product package for damage before receiving your product. If there is any damage to the product package or the product, attach the Tes Damage Determination Report to the cargo agent and do not take the product. In this case, contact our Call Center on 444 0 987.


If you can not see the damage or missing parts after checking, you can call our Call Center at 444 0 987, you can get support from our Live Support platform or you can get support from our e-mail address: musterihizmetleri@yatas.com. Our officials will investigate the matter and support you as soon as possible.

What should I do if my product is damaged during the delivery / installation or is missing?

Our installation team for damaged or missing products during delivery or installation will start our SSH processes.


You do not need to make any additional payments due to missing or damage


Before signing the warranty documents, we kindly ask you to review the products and confirm that you have received the complete delivery.

The product, I have been using fails. What should I do?

All of our products are under 2 years Yataş Guarantee. However, if the product has been used in accordance with the instructions in the instructions for use, you can contact our Call Center at 444 0 987 if there is a problem with the product. Our authorities will contact you with your contact information on the subject.

How should I send my damaged / defective product?

We request that you make a refund in accordance with the Cancellation-Returnrequirements regarding the return of your damaged / incorrect product.


You can make your request by calling our Call Center at 444 0 987 (09:00 to 18:00 on weekdays), by writing to our Live Support Platform or by sending an e-mail to musterihizmetleri@yatas.com.tr.

How is the process progressed after the damaged / wrong product reaches us?

After the damaged / wrong product is delivered to us, the new one is prepared and sent or repaired and the product is redesigned. If you choose a different product instead of this product, you will need to create a new order by making a refund.


Return is made within 3 business days after the product is returned to us for product return. Refund time for your return fee is 3-7 working days. This time, money (bank, debit) cards can find 15 days.

How can I see the refund in my account?

Your refund is made by the method of your payment.


If you had paid in instalments with credit card, your refund will be executed to your credit card in instalments. If you had paid with a single withdrawal option, your refund will be reflected on your credit card as a single withdrawal.


If you pay at the door with Payment or Money Order-Eft, we make your refund to the IBAN you will forward to the person whose invoice name is made.


On the bank (money, debit) cards, the return reflection process can be found in 15 days.


However, if you think it is not reflected, you can appeal to your bank.

In how many days can I return my product?

You may return your product within 14 days of receipt (in accordance with the terms of return).


If there is a problem with the production of the product within 30 days, you can return the product free of charge (in accordance with the conditions of return).

RIGHT OF WITHDRAWAL
In distant contracts regarding product sales, BUYER may utilize his/her right of withdrawal within 14 (fourteen) days upon receipt by himself/herself or to the person/institution he/she has specified without the need for a cause and without any penalties. The costs arising from the utilization of the right to withdrawal belong to the SELLER. In order to use the right of withdrawal, it is sufficient to notify the SELLER within 14 days and burden of proof that the right of withdrawal is used falls on the BUYER. The right of withdrawal can not be used in the products which are used in contradiction with the usage instructions and which are prepared specially for the consumer in the direction of their requests and personal needs.
If the right of withdrawal is utilized;
a) The Invoice for the product delivered to the 3rd person or the BUYER, (if the invoice of the product requested to be returned is a corporate invoice, it must be sent along with the return invoice that the company has issued when returning. The return requests which the invoice is issues for a company will not be completed unless a RETURN INVOICE is issued)
b) Return forms;
c) The products to be returned must be delivered completely and undamaged together with its box, package, and its standard accessories if any.
The BUYER is obliged to return the product to the SELLER within 10 days from the date of utilization of the right of withdrawal. The SELLER will also perform the refund of the price within 14 days from the date of receipt of the notification of withdrawal in accordance with the purchasing method of the consumer. The BUYER is obliged to compensate for the damages of the SELLER in case he/she acts in contradiction to the Law on the Protection of Consumer and the related Regulations.
You must send your product back to YATAŞ within 10 (ten) days from the date the notification of withdrawal is directed by you.
For returns, you may call MNG Kargo and may send the product free of charge (Yataş Corporate Current Account Code: 1A99T7).
If you do not have a MNG Kargo company providing service to your address, you RETURN will be provided for free if you contact Customer Service at 444 0 987.
Don’t Forget! In case the protective elements such as packages, security tapes, seals, containers of the bedding, pillows and other home textile products are opened, they may not be RETURNED due to health or hygiene.
IMPORTANT NOTE
As per the tax procedure law no 385; in order for your return procedures be carried out, you must completely fill and sign the return form sent to you inside the box with the invoice we have sent to you and sent to us along with the product.

Campaigns

How can I reach current special offers?

Yataş Bedding current campaign and details can be found here.

Smart Match

What is the Smart Match Mattress Analysis?

Smart Match; In order to prevent the choice of unconscious and trial and error mattresses, it is an application which has been formed by the Yataş Sleep Laboratory for 3 years and has been formed as a result of the researches carried out with about 200 thousand people.

What are the advantages of Smart Match Analysis System?

The  Smart Match the Right Mattress Finding System application measures the physical characteristics and sleep patterns of the person and recommends the most suitable bearings. In this way, you will not lose your health and time by taking the wrong mattress, and you will be able to reach the comfort and healthy sleep by having the right mattresses for many years.

How can I replace the mattress I purchased with the Smart Match the Right Mattress Finding System application within 120 days?

We do not give much possibility but if you answer the questions correctly and you receive one of the recommended mattresses within 120 days, if you are not satisfied with the mattress for any reason, you can go to the showroom where you bought the mattress with the Smart Match Accurate mattress Finding System contract and the mattress Analysis Result Report. If the purchase is made via the address www.yatasbedding.com.tr, it is necessary to make a change from the relevant point of sale since the product will be sent via a sales point.


If the point of sale of the product is unknown, it can be dialed by Call Center by calling 444 0 987. The Call Center cannot give approval for change, but is authorized to only forward to the relevant point of purchase.

How many times do I have the right to change with the Smart Match the Right Mattress Finding System?

If the new mattress requested for change is not satisfied and the change is demanded, the change rules in the Sales Conditions section of the Retail Sales Agreement will be valid regardless of the demand date. The right to replacement, which starts with the purchase of one of the mattresses suggested by the Smart Match the Right Mattress Finding System, is limited to only 1 time.

How much money should I pay for the exchange of the purchased mattress?

If one of the mattresses suggested by the Smart Match the Right Mattress Finding app had been selected and that mattress had been replaced within 120 days, a TRY 195 incl. VAT payment for the Replacement Service Feeis to be made in the showroom.